The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
How do I take off the charms?
The Charm bale can open and close allowing the charm to be removable and interchangeable.
Are Fav items tested for product safety?
Yes! Every component used in our items is tested by a certified lab to ensure that it complies with all children's product safety requirements as determined by US federal law.
How does Fav give back?
We donate 5% of our sales to charitable giving.
What is my bracelet size?
All of our bracelets come in a 7" and 6”. Size 6" is recommended for children 4-7 years old. 7" is recommended for 8 years - adult. The bracelets are pliable and will fit most wrists.
Are you a retailer? We’d be happy to chat with you about selling Fav in your store. Email us at firstname.lastname@example.org